NatWest
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
NatWest Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NatWest has 1.8 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend NatWest to a friend or colleague.
- Rating Distribution
Pros: Branches in all towns and cities, Common bank in the uk, National westminster aigburth vale liverpool 17.
Cons: Abusive power over decisions, Abysmal customer service, Badly treated.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NatWest has 1.8 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend NatWest to a friend or colleague.
- Rating Distribution
Pros: Branches in all towns and cities, Common bank in the uk, National westminster aigburth vale liverpool 17.
Cons: Abusive power over decisions, Abysmal customer service, Badly treated.Recent recommendations regarding this business are as follows: "Avoid like the plague.", "For dbs", "use anyone else for banking except Santander which is even worse", "Stay away, lots of other banks out there.", "I need help".
Most users ask NatWest for the refund as a solution to their issues.
Media from reviews
Top NatWest Reviews
"Pension issue so need bank statement"
The lady who dealt with my issue was fantastic. She helped me in a friendly and efficient way. Great customer service, nothing was too much trouble. User's...
"Very poor customer service"
Trying to switch from FIRST DIRECT... Natwest website takes me round and round in a circle. CORA is no help. No freephone number. Still - it's good to learn of...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oldham, England
Very poor customer service
- Abysmal customer service
Preferred solution: Open an account on NATWEST website . Actually I've given up trying. Lack of any decent help has scared me off. Also.... this form is unfit for purpose.... what's the relevance of the question "Where Did the Issue Happen? Select an address" ???
User's recommendation: Avoid like the plague.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Payments
User's recommendation: For dbs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Sorry do want to
Oxford, England
No help given
Camberley, Surrey
*** poor website, abysmal online assistance (Cora); which disappears mid-query. Telephone helpline
User's recommendation: use anyone else for banking except Santander which is even worse
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer support
- Poor customer service and care
Preferred solution: Apology
User's recommendation: Stay away, lots of other banks out there.
Port Talbot, Neath Port Talbot
Lost card
To try and reopen my old account
Preferred solution: Update our contact details and get statement
Liverpool, England
Trace an insurance policy taken out via your banking group
- National westminster aigburth vale liverpool 17
Stockport, Stockport
Checking on my application for cask isa account
Chobham, Surrey
The young lady I spoke to this afternoon was so helpful and a credit to the company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
This bank is a joke with taxpayer money
After closing the accounts it is impossible to talk to anyone as you need to HAVE a account to talk to customer service. There is no contact information for dumped customers or anyone you can talk to complain.
As an expat for the past 20 years, living in 8 different countries, this is the first time I was stolen by a financial institution and apparently it is legal to do that with out any reason. Congratulations to the UK, that explain why the economy is the way it is and soon to be the worst european economy.
- Lack of transparency
- Insecurity
- Abusive power over decisions
Preferred solution: Full refund
User's recommendation: Stay away from UK banks if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cannot access my account on my mobile number ,...
My account has been Frozen for two and Half months, AND nobody in the NATWEST Bank can help me, the bank is worst then our doctors
Portishead, North Somerset
No answer still from fpf my mobile banking on app are still disabled can anyone help me I am stressing about this
User's recommendation: He commendation who helps me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hackney, Hackney
Poor customer service
Locked out of account
Preferred solution: Full refund
Brands Related to NatWest
Mettle by NatWest
Companies Similar to NatWest
Pockit
“the worst card online. unauthorized transactions, the worst online platform, withdrawing money from the...“
HSBC UK
“Hi HSBC customer care, I have lost my hsbc registered Lebara UK sim card, I have to change it with my...“
Royal Bank of Scotland
“I have a RPS mobile banking account but I do not have access to my old phone so I cannot get my customer...“
Chase Bank
“I am appalled at the so-called customer service had online via emails. The number of times they do not...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
time to seek the assistance of the financial ombudsman i'd say